The Cedarwell Care Promise, delivered by Lightwell Windows & Doors, a proud Cedarwell company.
Our 365-Day Done Right Promise: if the work we did isn’t right, we come back and make it right - no argument, no second invoice.
Our response promise: A real person answers our phone 24 hours a day, 7 days a week - and we get an estimator to your property within two business days and put the written estimate in your hands within one business day of that visit.
- 365-Day Done Right Promise- if it’s not done right, we make it right
- No-hassle upfront pricing
- Background-checked, uniformed technicians
- Calls answered by a live person, 24/7
What Our Promise Actually Means
If the finished work isn’t right, we come back out and make it right – no debate, no paperwork, no charge, and no countdown clock over your head.
That’s the 365-Day Done Right Promise in plain language. You don’t have to find the right form, escalate to a manager, or prove anything beyond pointing at the problem. You call us – a real person answers – and we send someone back out. The promise is stamped on every Lightwell Windows & Doors job because we mean it on every job, not just the ones that go smoothly.
What you’re entitled to is simple: a crew that does the work correctly, leaves your home the way they found it, and comes back without argument if something is off. That’s it. No fine print that quietly shrinks the window to 30 days. No “labor only” carve-outs that leave you holding the cost of materials. A full year, every time.
Why We Answer Fast, Everywhere
A one-truck shop is often a good shop. But when that truck is booked, or the owner is on another job, or it’s a Sunday evening and something is wrong with a new install, you’re waiting. That’s the gap we built Lightwell to close.
Because Lightwell operates through the Cedarwell network, with local crews across multiple states and a live phone line answered around the clock, we can actually honor the response promise we put in writing. An estimator to your property within two business days. A written estimate in your hands within one business day of that visit. Those windows stay honest because we have the local coverage to back them up.
Our crews carry product from eight manufacturer brands – PGT, CGI, CWS, ES Windows, ECO Window Systems, Mr-Glass, Therma-Tru, and ViewLux – so the recommendation that comes out of the estimate visit fits your home and your opening, not whatever happened to be on the truck. That’s a national brand’s inventory working for a local homeowner’s job.
How We Make It Right
You Tell Us
Call (562) 478-8017 and tell us what you’re seeing. A real person answers – not a recording, not a callback queue – and they log the concern right then. You don’t need photos, a case number, or your original invoice in front of you. Just tell us what’s wrong.
We Come Back Out
We schedule a return visit, and we get eyes on the problem in person. We don’t ask you to diagnose it over the phone or send a video so we can decide whether it “qualifies.” If the work we did is connected to the issue, we own it. That determination happens on-site, not over email.
We Fix It
The crew does the work needed to make the install correct. No new estimate, no labor charge, no material upcharge handed to you because the fix took longer than expected. The 365-Day Done Right Promise covers the job, not a fraction of it. Pet-safe products, shoe covers, drop cloths – the same C.A.R.E. standards that applied on day one apply on the return visit.
You Sign Off
We don’t close the job until you’ve walked through it and confirmed it’s right. Before the crew leaves, we take a photo of the clean-up – the same photo we take on every first visit. You have a record. We have accountability. That’s how it closes, and not before.
What Stands Behind the Promise
Promises hold when the people and systems behind them are solid. Here’s what’s actually in place.
Background-checked, uniformed technicians. Every person who comes to your door has been background-checked before they arrive. They’re in uniform. You know who is coming before they knock, because we tell you.
The C.A.R.E. values, followed on every visit. Clean up like it’s our own home. Ask before moving or touching anything. Respect the family’s time and quiet hours – which means quiet tools when kids are sleeping and a crew that doesn’t need to be asked twice to keep it down. Explain the price before the work starts, every single time.
Written price before any work begins. There are no hourly rates, no subscriptions, nothing to sign up for. Every job gets a free written estimate, confirmed in writing before a single tool comes out. What the estimate says is what the invoice says.
Eight manufacturer brands, one honest recommendation. We carry PGT, CGI, CWS, ES Windows, ECO Window Systems, Mr-Glass, Therma-Tru, and ViewLux. The right product for your opening – that’s the standard, not the easiest thing to pull from stock.
And behind all of it: the Cedarwell family. Lightwell Windows & Doors is a proud Cedarwell company, and the Cedarwell Care Promise is a family-level commitment. The family stands behind the brand, and the brand stands behind the crew that shows up at your door.
Ask Us to Prove It
The best way to see whether a promise is real is to put it to work. Call (562) 478-8017 – a real person answers around the clock – or book your free estimate online. The full terms of the 365-Day Done Right Promise and the Cedarwell Care Promise live on our terms page. Read them, then call us.
Written by Keith Yamada, Owner at Lightwell Windows & Doors, part of the Cedarwell network since 2010.
The Fine Print, Without the Fine Print
What the promise covers, how long it lasts, and how to make a claim — written plainly.